Safety is at the forefront of what we do.
Beam provides rider insurance in all the cities we operate within. Our industry leading insurance, which is provided at no additional charge, offers added protection to our riders.
What to do when I’m involved in an accident?
Step 1
Shift to a
safe area
Move yourself or anyone else involved out of harm’s way.
Step 2
Reach out
for help
Get emergency or medical services where required.
Step 3
Exchange
your contacts
Ask for and share contact details with the persons involved.
Step 4
Record
the details
Take photos of the incident, vehicle code and location.
Step 5
Report
the accident
Report the incident involving a Beam to us.
Step 6
Submit your rider claim
Rider to submit required documents to make insurance claim
Should you wish to report an incident or a vehicle to Beam, please get in touch below.
If you have any questions, don’t hesitate to contact us.
Please tell us what happened and we'll be in contact very shortly. If you already have our Beam app, you may also report the issue through the Help tab in the main menu.
Report an Incident
Beams should help, not hinder. If a Beam is badly parked, in your way or needs fixing, let us know and we’ll send a Beam marshal to get it relocated as quickly as possible.
Report a BeamAs a rider, no matter where you are, we've got you covered.
